Who We Are
This Privacy Policy governs the collection and use of personal data by Jasmine Oh (GT Coordinator ID: GTJB05123), a Property Coordinator operating under the supervision of REN 63540 KR Pang, in connection with the marketing and sale of KSL Holdings properties — including the Riveria collection (Riverhaus, Riveria Garden, Riveria Elora, and River Point) in Iskandar Puteri, Johor Bahru, Malaysia.
References to "we", "us", or "Jasmine" refer to Jasmine Oh in her capacity as an authorised property coordinator for KSL's projects. This policy applies to data collected via this website, WhatsApp, telephone, and any in-person or digital enquiry channels.
This policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and aligns with KSL Holdings Berhad's corporate data governance standards.
Information We Collect
We collect only what is reasonably necessary to assist you with your property enquiry:
| Data Type | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, NRIC (where required for booking) | Enquiry form, WhatsApp, in-person |
| Contact Data | Phone number, email, WhatsApp number | Website form, direct contact |
| Financial Data | Budget range, loan eligibility, employment status | Consultation, loan facilitation |
| Property Preferences | Project interest, unit type, intended use | Website enquiry form, consultation |
| Communication Records | WhatsApp messages, call logs, emails | Direct messaging channels |
| Technical Data | Browser type, IP address, pages visited | Automatically via website cookies |
How We Use Your Data
Your personal data is used solely to assist you in your property purchase journey:
- Respond to property enquiries and answer questions about KSL projects
- Schedule property viewings, site visits, and showroom appointments
- Recommend suitable unit types and projects based on your stated preferences and budget
- Assist with bank loan applications and connect you with appropriate banking panels
- Facilitate the Sale and Purchase Agreement (SPA) process and legal documentation
- Send you project updates, e-brochures, and pricing information you have requested
- Notify you of new launches (e.g. Riveria Garden Avenia) that match your registered interest
- Follow up post-booking to assist with progressive billing, key collection, and renovation timelines
- Comply with legal obligations under the Housing Development (Control & Licensing) Act and other applicable Malaysian regulations
Data Sharing & Third Parties
Your personal data is shared only where strictly necessary:
- KSL Holdings Berhad — as the developer, KSL requires buyer particulars to process bookings and issue sales agreements. Data is shared only upon your agreement to proceed with a purchase.
- Panel Banks & Financial Institutions — with your explicit consent, your contact and financial details may be shared with bank loan officers to facilitate mortgage applications.
- Legal Firms (Solicitors) — your identity and property booking details may be passed to appointed solicitors for SPA preparation and conveyancing, where required.
- Supervising Agent — as required by BOVAEA regulations, REN 63540 KR Pang may have access to transaction records in an oversight capacity.
WhatsApp & Communication Channels
By initiating a WhatsApp conversation with Jasmine (016-284 2676), you acknowledge that:
- WhatsApp is operated by Meta Platforms, Inc. and is subject to WhatsApp's own Terms of Service and Privacy Policy.
- Messages sent through WhatsApp may be stored within the application on both the sender's and recipient's devices.
- We use WhatsApp solely to communicate property information relevant to your enquiry — not for unsolicited bulk messaging.
- You may end communication at any time by informing Jasmine you no longer wish to be contacted.
Cookies & Website Data
This website uses limited cookies to improve your browsing experience — not to build advertising profiles or track you across the internet.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Functional | Navigation preferences and scroll position | Session only |
| Analytics | Aggregated, anonymous data on section interest | Up to 12 months |
| Google Maps | Required by the embedded township map section | Per Google's policy |
You may disable cookies through your browser settings without affecting your ability to submit enquiries or contact Jasmine via WhatsApp.
Data Retention
- Enquiries that did not lead to a purchase — retained for up to 12 months, then deleted or anonymised (unless you registered for launch updates).
- Confirmed purchasers — buyer records retained for the transaction duration plus a minimum of 7 years, per Malaysian statutory requirements for conveyancing records.
- Launch interest registrations — retained until you opt out or request deletion.
You may request deletion of your personal data at any time by contacting Jasmine. Requests will be honoured within 14 days, except where retention is required by law.
Your Rights Under PDPA
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights:
- Right of Access — Request a copy of the personal data we hold about you.
- Right to Correction — Ask us to correct any inaccurate or outdated personal data.
- Right to Withdraw Consent — Withdraw consent to data processing at any time, without affecting prior lawful processing.
- Right to Limit Processing — Request that we stop using your data for certain purposes, such as marketing communications.
- Right to Erasure — Subject to legal retention obligations, request that we delete your personal data.
Data Security
We implement reasonable measures to protect your personal data, including:
- Restricting access to personal data to only those who need it to serve your enquiry
- Password-protected devices and applications for storing client records
- Relying on WhatsApp's end-to-end encryption for digital communications
- Not storing sensitive financial documents beyond the period required for loan facilitation
In the event of a data breach affecting your personal data, we will notify you promptly and take all necessary remedial steps.
Children's Privacy
This website and our property services are directed at adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you believe your child has submitted personal data to us, please contact Jasmine immediately and we will delete the relevant data promptly.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When changes are material, we will update the "Last Updated" date. Your continued use of this website after any update constitutes acceptance of the revised policy.
Contact Us
For any questions, concerns, or data requests regarding this Privacy Policy:
Jasmine Oh
GT ID: GTJB05123
Supervising REN: 63540 KR Pang
📞 016-284 2676
📍 KSL City, Johor Bahru
- General queries: within 24 hours
- Data access requests: 14 business days
- Deletion requests: 14 business days
If unsatisfied with our response, you may refer the matter to Malaysia's Department of Personal Data Protection (JPDP) at www.pdp.gov.my.
Acceptance of Terms
By accessing and using this website (the "Site"), you confirm that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please discontinue use of the Site immediately.
These Terms apply to all visitors and individuals who access or submit enquiries through this Site, and are to be read alongside our Privacy Policy, which is incorporated by reference.
These terms govern use of this informational website operated by Jasmine Oh (GTJB05123) as an authorised KSL property coordinator. They do not constitute the terms of any property sale or purchase, which are governed separately by KSL Holdings Berhad's official SPA documentation.
Website Use
This Site is intended for lawful, personal, non-commercial use. By using this Site, you agree that you will not:
- Use the Site in any way that violates applicable Malaysian law or regulations
- Attempt to gain unauthorised access to any part of the Site or its connected systems
- Transmit unsolicited advertising, spam, or promotional material through the Site's enquiry form
- Reproduce, duplicate, copy, sell, or exploit any portion of this Site's content without express written permission
- Deliberately introduce viruses, trojans, or other malicious code that may affect the functioning of this Site
- Impersonate any person or misrepresent your affiliation when submitting an enquiry
We reserve the right to restrict or terminate access to this Site for any user who violates these terms without prior notice.
Information Disclaimer
All content on this Site — including project descriptions, floor plans, renders, amenity details, and property information — is provided for general informational purposes only. While we make every reasonable effort to ensure accuracy, we make no warranties or representations about the completeness, accuracy, reliability, or suitability of any information presented.
The information on this Site does not constitute legal, financial, or investment advice. You should seek independent professional advice before committing to any property purchase.
Pricing & Availability
All prices, availability, and project details shown on this Site are indicative and subject to change without prior notice.
- Unit prices are determined by KSL Holdings Berhad and may be adjusted at the developer's discretion at any time.
- Availability of specific unit types, floors, and orientations cannot be guaranteed until a formal booking has been made and accepted by the developer.
- Promotional packages, rebates, and financing offers are subject to terms set by KSL Holdings Berhad and participating banks, and may be withdrawn at any time.
- Jasmine Oh does not have authority to bind KSL Holdings Berhad to any price or offer not confirmed in writing by the developer.
For confirmed and up-to-date pricing, please contact Jasmine directly or visit the official KSL Sales Gallery.
Intellectual Property
All content on this Site — including text, graphics, logos, project names, images, and layout — is the intellectual property of Jasmine Oh and/or KSL Holdings Berhad, as applicable. All rights are reserved.
- You may view and print pages from this Site for your own personal, non-commercial reference only.
- You may not reproduce, distribute, modify, or republish any content from this Site without prior written consent from Jasmine Oh or KSL Holdings Berhad.
- Project names such as "Riverhaus", "Riveria Garden", "Riveria Elora", and "River Point" are trademarks or trade names of KSL Holdings Berhad. Unauthorised use is prohibited.
Third-Party Links
This Site contains links to third-party platforms including WhatsApp (wa.me), Google Maps, and banking or financial institution websites. These links are provided for convenience only. We have no control over the content, privacy practices, or terms of these third-party sites and accept no responsibility or liability for them. Accessing third-party links is done at your own risk.
Limitation of Liability
To the fullest extent permitted by Malaysian law, Jasmine Oh and KSL Holdings Berhad shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:
- Your use of, or inability to use, this Site or any content on it
- Reliance on any information, pricing, or availability displayed on this Site
- Any unauthorised access to or alteration of your data transmitted to this Site
- Any errors, omissions, or inaccuracies in the content of this Site
- Temporary unavailability of the Site due to technical maintenance or unforeseen circumstances
Nothing in these Terms excludes or limits liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded under applicable Malaysian law.
Enquiry Form Terms
By submitting the enquiry form on this Site, you confirm that:
- The information you provide is accurate and truthful to the best of your knowledge.
- You are aged 18 or above and have legal capacity to enter into enquiries and property transactions.
- You consent to being contacted by Jasmine Oh via your provided phone number and/or WhatsApp for the purpose of addressing your property enquiry.
- Submitting an enquiry does not constitute a reservation, booking, or purchase commitment of any kind. A unit is only considered reserved upon payment of the official booking fee and written confirmation from KSL.
- You may withdraw your consent to being contacted at any time by informing Jasmine directly.
No Agency Relationship
Your use of this Site and any communications with Jasmine Oh do not create any form of agency, partnership, joint venture, employer-employee, or fiduciary relationship between you and Jasmine Oh or KSL Holdings Berhad.
Jasmine Oh acts as an authorised property coordinator (GT Coordinator ID: GTJB05123) for KSL projects. She does not have authority to negotiate prices, alter SPA terms, or make commitments on behalf of KSL Holdings Berhad unless expressly authorised in writing by the developer.
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.
We reserve the right to update these Terms at any time. Changes take effect immediately upon publication. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms.
Contact & Complaints
If you have questions about these Terms or wish to raise a complaint about this Site:
Jasmine Oh · GTJB05123
Supervising REN: 63540 KR Pang
📞 016-284 2676
💬 WhatsApp Jasmine
📍 KSL City, Johor Bahru
- BOVAEA — for property agent conduct complaints
- KPKT — Ministry of Housing & Local Government
- JPDP — for data protection complaints